Personal information
What information we collect, use, and why
To provide services
- Names and contact details.
- Website user information, including user journeys and cookie tracking.
For the operation of customer accounts and guarantees
- Names and contact details.
For service updates or marketing purposes
- Names and contact details.
UK GDPR
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Your right of access
You have the right to ask us for copies of your personal information. You can also request details about where we get personal information from and who we share it with. Some exemptions may apply.
Your right to rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure
You have the right to ask us to delete your personal information.
Your right to restriction of processing
You have the right to ask us to limit how we can use your personal information.
Your right to object to processing
You have the right to object to the processing of your personal data.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent
When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
Our lawful bases for the collection and use of your data
Providing services and goods
- Consent - we have permission from you after giving you all the relevant information.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
Operating customer accounts and guarantees
- Consent - we have permission from you after giving you all the relevant information.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
Service updates or marketing purposes
- Consent - we have permission from you after giving you all the relevant information.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
Source
Where we get personal information from
We get personal information directly from you.
Retention
How long we keep information
The retention schedule for this privacy notice is being finalised. Please contact us at info@getcasewise.com if you need information about how long a specific category of personal information is kept.
Complaints
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us by emailing info@getcasewise.com.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner's Office.
Information Commissioner's Office
Wycliffe HouseWater Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113