Legal

CaseWise user licence

These licence terms apply to individual practitioners, tutors, students, institutional customers, and invited institution members who access CaseWise.

Applies to

Individual accounts, institution administrators, practitioners, tutors, students, and other authorised users.

PII restriction

Do not upload third-party personal information, patient-identifiable details, or health data unless you have a documented lawful basis and written CaseWise approval.

Agreement

1. Scope of this licence

Chaordic Ltd. grants each authorised user a limited, revocable, non-exclusive, non-transferable licence to access and use CaseWise for clinical learning, case review, teaching, institutional training, and evidence reflection.

If you access CaseWise through an institution, these terms apply both to you as an individual user and to the institution that administers your access. Institution administrators are responsible for ensuring that their invited users understand and comply with these terms.

Use of CaseWise

2. Permitted use

  • Individual practitioners may use CaseWise to create, organise, search, compare, and review de-identified case material for professional learning and reflection.
  • Tutors may use CaseWise to prepare teaching cases, create assignments, review student submissions, and provide feedback.
  • Students may use CaseWise to access authorised learning material, complete assignments, practise reasoning, and receive tutor feedback.
  • Institutions may manage authorised user access, learning activity, assignments, and institution-controlled case libraries within the limits of their subscription or agreed access plan.

Mandatory restriction

3. No third-party PII or patient-identifiable uploads

You must not upload, submit, paste, import, share, or otherwise process third-party personally identifiable information through CaseWise unless Chaordic Ltd. has expressly agreed to that use in writing and you have a documented lawful basis for doing so.

This restriction includes patient-identifiable information, health information, contact details, addresses, dates of birth, record numbers, appointment details, photographs, scans, handwritten notes, free-text details, or any combination of facts that could reasonably identify a patient, practitioner, student, tutor, or other third party.

Health information can be special category personal data under UK data protection law. Users are responsible for ensuring that any case material uploaded to CaseWise has been appropriately de-identified before upload and does not include information that can identify a living person directly or indirectly.

Before uploading case material, you must check that it does not include:

  • Names, initials, signatures, or usernames.
  • Email addresses, phone numbers, postal addresses, or workplace details.
  • Dates of birth, precise appointment dates, record numbers, or account identifiers.
  • Images, scans, files, or notes that reveal identity or unique circumstances.
  • Information about relatives, carers, colleagues, practitioners, or other third parties.
  • Rare combinations of age, location, condition, occupation, timeline, or narrative facts that make someone identifiable.

Institutional users

4. Institution responsibilities

  • Institutions must invite only authorised users and must remove access promptly when a user no longer requires it.
  • Institutions must provide their users with appropriate training, policies, and supervision for de-identifying case material before upload.
  • Institutions are responsible for obtaining any consents, permissions, ethics approvals, contracts, or governance approvals required for their use of CaseWise.
  • Institution administrators must notify Chaordic Ltd. promptly if they become aware of a suspected unauthorised upload of third-party PII or other restricted material.

Clinical limits

5. Learning support, not clinical replacement

CaseWise is designed to support learning, reflection, evidence review, and teaching. It does not replace professional judgement, practitioner responsibility, supervision, informed consent, emergency care, local clinical governance, or any regulatory duty that applies to a user or institution.

Content

6. User content and shared material

You remain responsible for the material you upload or create in CaseWise. You must have the rights and permissions needed to upload, store, use, and share that material.

Where CaseWise allows cases, Classical Case Studies, assignments, comments, or learning material to be shared, you must use those features only for lawful teaching, learning, supervision, or professional reflection. You must not re-identify de-identified material or attempt to identify any person from shared case content.

Security

7. Account security and misuse

  • You must keep your account credentials secure and must not share your login with another person.
  • You must not attempt to bypass access controls, scrape the service, overload the platform, reverse engineer restricted functionality, or use CaseWise to create unlawful, harmful, or misleading content.
  • You must report suspected account compromise, unauthorised access, or accidental upload of restricted information to Chaordic Ltd. without undue delay.

Enforcement

8. Suspension and removal of content

Chaordic Ltd. may suspend access, restrict sharing, remove content, or require remediation where it reasonably believes that these terms have been breached, that restricted personal information has been uploaded, or that continued access creates a security, legal, privacy, clinical governance, or platform integrity risk.

Updates

9. Changes to these terms

Chaordic Ltd. may update these licence terms as CaseWise develops, where required by law, or where needed to reflect changes to subscriptions, institutional features, data handling, teaching workflows, or security requirements.

Questions

10. Contact

Questions about this licence or suspected accidental uploads of restricted information should be sent to info@getcasewise.com.